User Guide & FAQs

Home FAQs Terms and Conditions

User Guide & FAQs

Privacy Policy

GatherNames knows that you care about how your personal information is used and shared and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes our policies on the collection, use and disclosure of your personal information in connection with your use of our websites, platform, services and/or mobile applications (collectively and individually referred to herein as our "Services"). By visiting this or another GatherNames website displaying this Privacy Policy or a link thereto (the "Website", or collectively the "Websites"), or by creating a GatherNames account or otherwise using or accepting our Services, you agree to accept the practices described in this Privacy Policy.

We encourage you to read the entire Privacy Policy, and for any questions regarding this Privacy Policy please contact GatherNames using our contact information found here or by submitting a ticket from your GatherNames account.

1.What Information Is Collected

1.1 Contact Information.

We collect and retain personal contact information that you submit to us voluntarily in signing up for our Services, or visiting our Websites. This includes your name, mailing address, web address, telephone number, fax number and e-mail address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with the use of our Services.

1.2 Financial Information and Account-Related Information.

We collect and retain financial information you provide when you create a GatherNames account or otherwise use our Services. For example, when you create a GatherNames account, we require you to provide a credit card number and billing address before we activate that account. We also collect information related to your use of our Services, such as account number, purchases, backorders, bids and customer service requests and notes or details explaining what you asked for and how we responded.

1.3 Cookies and Other Information Related to Use of the Website.

We collect information about the device with which users access the Website and information related to their use of the Website itself, such as the domain name, Internet Service Provider, browser type and version, pages viewed, and information accessed. We may also gather general information such as the date, time, operating system, platform, navigation history, and IP address of users to our Website. We use this information for our internal security audit logs, trend analysis, and system administration, and to gather broad demographic information about our users. We may also associate this general information with your personal information. By visiting our Website, you affirmatively consent to our collection and use of this information in line with the foregoing.

Additionally, our Website places cookies, which are small data files on the user's hard drive when they visit our Website. A cookie cannot read data off your hard drive. You may refuse cookies by turning them off in your browser; however, if you reject the placement of cookies, you may be limited in using our Website and Services. Some cookies are used to improve your user experience by making logging into our Website easier, such as by remembering usernames and passwords. Cookies can also enable us to monitor users' movements through our Website so that we may target user interests to enhance their experience at our Website. We may also collect click stream data such as the full Uniform Resource Locators (URL) and assign unique identifiers to our users for the purpose of tracking user behaviors. Information obtained with these technologies may be associated with the personal information you have provided us. Besides using the information as described above, GatherNames may utilize cookies to control operations such as the flow of the ordering processes related to your online transactions. Additional information regarding our use of cookies can be found in our Cookies Policy located here.

We, or our third-party advertising partners, may also place cookies to provide advertisements about goods or services that may be of interest to you. Since our advertisers and other third parties whose products or services are promoted on our Website may also use cookies or other technology, we advise you to check the advertisers' privacy policies for information about their privacy practices.

2.How Information Is Used

GatherNames believes in limiting the use of your personal information and only looks to collect or use it (a) where we have been given permission, (b) as necessary to provide the Services, or (c) as we may be required or permitted for legal compliance or other lawful purposes. These uses include:

2.1 To Perform our Contract with You or Otherwise Provide our Services to You.

We use this information to perform our contract with you and fulfil your Services requests, such as:

Sending you requested service information;

Processing your backorders and bids;

Fulfilling your orders;

Billing for Services;

Responding to customer service requests, questions and concerns; and

Administering your account.

Note that, generally, you may not opt-out of these communications, which are transactional and not promotional in nature. If you do not wish to receive them, you have the option to not utilize our Website and/or Services.

We also engage other companies, individuals, and affiliates to perform certain functions and services for you on our behalf. These third parties:

Process alipay or credit card payments;

Provide marketing assistance, including but not limited to email delivery services and email list management;

Analyze data; and

Provision domains names you purchase or otherwise win on GatherNames, which may involve creation of an account by a partner registrar or otherwise delivering a domain name to your existing account with that registrar, at which point you shall become a customer of that registrar if you are not one already.

These parties have access to user information needed to perform their functions for the benefit of the user. These parties may, or may not, retain, share, store or use personally identifiable information that you provide to GatherNames for any secondary purposes.

2.2 To Contact You

If you have given your consent to send you email, phone,or if you have provided us with your postal address, we will use the personal data you give to us to contact you from time to time.

2.3 To Protect our Website, Business and Customers.

We monitor use of the Websites and we use the information we collect, including personal data, to pursue our legitimate interest in protecting you, others, GatherNames, its business and the Websites by:

Identifying fraudulent activities and transactions;

Preventing abuse of the Websites and Services and investigating and/or seeking prosecution for any potential threats to or misuse of the Websites and Services;

Investigating violations of and ensuring compliance with our Terms of Use and this Privacy Policy; and

Protecting the rights and property of GatherNames, its partners, and customers.

We further release account and other personal information when we believe release is required to comply with law in Hongkong; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of GatherNames, our users, or others. This includes potentially exchanging information with other companies, organizations and members of law enforcement to protect against fraud or other criminal or improper activity.

2.4 To Improve Our Services.

In order to pursue our legitimate interest in improving our Services and Websites, we also may use personal information to conduct research and analysis. We do this to (a) better understand how people interact with our Websites and use our Services, (b) make improvement to the Services and Websites, (c) identify domain name inventory of interest to customers, (d) identify what features would be useful to our customers, (e) provide communications about Services which we think will be of interest to our customers, and (f) further determine the effectiveness of promotional campaigns and advertising.

2.5 To Provide Required Information to ICANN.

When you purchase or otherwise obtain a domain via GatherNames, your domain purchase will be fulfilled by one of our partner registrars. These registrars are required by the Internet Corporation for Assigned Names and Numbers ("ICANN"), the organization that assumes responsibility for domain name allocation, to collect and use your personal information during the domain name registration process. This information includes your full name, mailing address, phone number, email address, and, where provided, your facsimile number. ICANN then requires all registrars to make your full name, mailing address, phone number, email address, and, where provided, your facsimile number, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, to the public via an interactive Web page and WHOIS service. For the purposes of this Privacy Policy we will refer to this information as your "WHOIS Information." Each of our partner registrars may handle this responsibility differently, as some may choose to mask your personally identifiable information as they feel is necessary, including but not limited to, masking data published to the WHOIS database. Please be sure to review the Registrar Agreements and Privacy Policies for all our partner registrars, which you have agreed to via our Terms of Use, in order to be aware of how each partner registrar will handle and use your information. Also, please note that we do not control how members of the public may use the WHOIS Information.

3.Information Security

The information we receive from or about you is stored on systems designed to prevent the loss, disclosure, or destruction of that information. We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. Specifically, we often protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents. GatherNames has gone to great lengths to ensure your information is securely obtained. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorized access to your computer and your GatherNames account ID and password, and to be sure to sign off when you are finished using a shared computer.

4.Retention Policy

We retain personal information for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods that are (a) mandated by law, contract or similar obligations applicable to our business operations; (b) needed for preserving, resolving, defending or enforcing our legal and/or contractual rights; or (c) necessary to maintain adequate and accurate business and financial records.

5.Information Access

You have certain rights to your personal information, including but not limited to the following:

To access a copy of your personal data;

To correct, erase or restrict our processing of your personal data;

To transfer the information you have provided under contract or consent to another organization.

Your rights in relation to your personal information are limited in some situations. For example, if we have a legal requirement or a compelling legitimate ground we may continue to process your information. We will provide you with clarification regarding whether there are limits or exemptions that apply to any data request that you make. To access, view, update or delete your available personal information, or to otherwise update your account preferences, please log into your account for such access and/or submit a ticket via the account. Please note, however, that no information will be provided without verification. Also, if you make a request to delete or change your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record-keeping obligations.

You have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority. This can be the supervisory authority where you reside or work, or where you believe a breach has taken place.

If you are unable for any reason to access your GatherNames account please contact us online customer service.


The Websites provided by GatherNames contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Website.

7.Age Restrictions & Children

You must be at least eighteen years old to register online or purchase or otherwise use our Services. If you are under 18, you may use our Services only with involvement of a parent or guardian. GatherNames does not knowingly collect information from children under the age of eighteen. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

8.Conditions of Use, Notices, and Revisions

If you choose to visit our Website, create a GatherNames account, and/or utilize our Services, any dispute over privacy related to the same is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of HONGKONG. If you have any concern about privacy at GatherNames, please send us your concern using online customer service or submit a ticket via your GatherNames account, and we will investigate and address it as necessary. Our business changes constantly so we reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, by email, and/or by means of a notice on our home page of our Website prior to the implementation of the changes.

Also, as we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if GatherNames, or substantially all of its assets, were ever to be acquired, customer information would most likely be one of the transferred assets.

9.Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us via online customer service, or submit a ticket via your GatherNames account. 


+852 5938 6627(

Copyright © 2019 JumingHK All Rights Reserved